Program Manager, Children & Families  

Job Description

NAN is a growing not-for-profit organization that is always focused on taking the best care of our volunteer Nanny Angels and has been providing excellent specialized childcare for moms with cancer since 2009.

Title: Program Manager

Report: Executive Director

Scope: Provide direct supervision over program team in supporting mothers and their children throughout the cancer journey and to develop, implement, evaluate and innovate program activities and plans to standardize and expand Nanny Angel Network service delivery for families.

Responsibilities: Key Deliverables

  • Plan, direct and manage the implementation of program activities with focus on program standardization
  • Oversee and participate in the development and administration of the program budget
  • Continuously monitor and evaluate the efficiency and effectiveness of program processes, procedures and programs
  • Drive program improvement; assist transition to new CRM, implement use of new program manuals, enhance LMS usage
  • Oversee creation and implementation of program tools needed to innovate program delivery
  • Drive program expansion into new geographical locations; Hamilton and Barrie in 2021
  • Lead advisory committee meetings for clients and volunteers
  • Provide program reports and monitor KPI performance
  • Define yearly program goals in consultation with management team
  • Participate in community engagement by conducting lunch and learns, seminars, presentations and media interviews with new stakeholders
  • Find and foster new strategic partnerships to further program goals
  • Contribute content for blogs, newsletters, social media, fundraising reports and grant proposals
  • Participate in weekly program and management meetings
  • Participate in program training as required
  • Manage and direct the work of the program team; provide yearly performance review, onboard and orient new staff, approve vacation and requests to engage in professional development, provide guidance, mentorship and advice in problem solving
  • Supervise student placements; UofT MD Program and others as opportunities arise

The individual in this position enjoys working with children and their families from a wide range of cultural backgrounds, has excellent verbal and written communications skills, is able to manage a variety of competing priorities, is creative and can think out of the box, can adapt to a fast paced, entrepreneurial environment, can manage the stress that comes with working with families dealing with life threatening illness, understands the complexities around working with volunteers, has access to a vehicle.

Core Competencies

Building Relationships

  • Ability to foster relationships & collaborate with others
  • Solid interpersonal skills; displays empathy and builds trust with others
  • Respectful of individual’s wishes, beliefs and desires

Awareness & Understanding

  • Understanding of the unique needs of children and families, related to a cancer diagnosis of the mother
  • Ability to set and manage expectations within a family dynamic


  • Establish and measure program targets, goals and objectives
  • Demonstrate impact
  • Ensure program sustainability


  • Active and effective listening
  • Ability to employ and assess nonverbal communication
  • Positive, empathetic and encouraging tone
  • Communicate clear, concise messaging with regards to healthy service delivery boundaries
  • Ability to address groups of professionals
  • Effectively communicate program impact

Organizing and Planning

  • Ability to organize activities and create ‘playbook’ for volunteers for each age group
  • Coordinate and conduct initial assessment in the home of families with assigned volunteer

Supervision and Evaluation

  • Provide support, guidance, mentorship and advice to program team
  • Provide report on program team performance and evaluation
  • Assess program effectiveness and respond accordingly


  • Represent NAN in a positive manner (uphold exemplary reputation)
  • Strong work ethic
  • “Say and do” attitude; deliver on expectations
  • Provide service without judgement or bias


  • Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction
  • Swiftly resolves or refers problems/issues to the appropriate person(s) when necessary
  • Works effectively without constant and direct supervision or guidance


  • Masters Degree in Child Life, Social Work, Healthcare Management or equivalent
  • Minimum of 2 years of management experience within a health or human services sector
  • Minimum of 2 years of professional experience working with children and families in a healthcare or community organization
  • Demonstrated organization, problem solving and conflict management skills
  • Demonstrated ability to effectively engage with families and volunteers
  • An analytical mindset with great problem-solving abilities
  • Knowledge of cancer and early childhood development
  • Must have a vehicle, valid driver’s license and insurance
  • Flexibility to work evenings and weekends on occasion, with possible travel outside of Toronto GTA
  • Passion and commitment to support Nanny Angel Network’s mission
  • Ability to think outside the box and make a difference
  • Proficient knowledge of information management systems and data collection
  • Excellent communication skills
  • Strong facilitation skills
  • Ability to speak different languages and cultural competencies to deliver service within various communities considered an asset

Working conditions

  • Open concept office environment
  • Community spaces outside of NAN office
  • Travel

Application deadline: 2021-06-15

Job Types: Full-time, Contract

COVID-19 Considerations:
We are in a ground floor office. No elevator. Only staff are permitted in the office. Our workstations are divided and separate. Masks are worn by all.

How To Apply:
Please submit your resume and cover letter to

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