Job description

Provide direct supervision over program team in supporting mothers and their children throughout the cancer journey and to develop, implement, evaluate and innovate program activities and plans to standardize and expand Nanny Angel Network service delivery for families.

Responsibilities: Key Deliverables

• Plan, direct and manage the implementation of program activities with focus on program standardization
• Oversee and participate in the development and administration of the program budget
• Continuously monitor and evaluate the efficiency and effectiveness of program processes, procedures and programs
• Drive program improvement; assist transition to new CRM, implement use of new program manuals, enhance LMS usage
• Recruit, screen, train and match volunteers to ensure the viability of the network
• Oversee creation and implementation of program tools needed to innovate program delivery
• Drive program expansion into new geographical locations; Hamilton and Barrie in 2022
• Lead advisory committee meetings for clients and volunteers
• Provide program reports and monitor KPI performance
• Define yearly program goals in consultation with management team
• Participate in community engagement by conducting lunch and learns, seminars, presentations and media interviews with new stakeholders
• Find and foster new strategic partnerships to further program goals
• Contribute content for blogs, newsletters, social media, fundraising reports and grant proposals
• Participate in weekly program and management meetings
• Develop funding relationships with Hamilton businesses, individuals and foundations.
• Participate in fundraising and friendraising events
• Manage and direct the work of the Hamilton program team; provide yearly performance review, onboard and orient new staff,  provide guidance, mentorship and advice in problem solving
• Supervise student placements

The individual in this position enjoys working with children and their families from a wide range of cultural backgrounds, has excellent verbal and written communications skills, is able to manage a variety of competing priorities, is creative and can think out of the box, can adapt to a fast paced, entrepreneurial environment, can manage the stress that comes with working with families dealing with life threatening illness, understands the complexities around working with volunteers, has access to a vehicle.

Building Relationships

• Ability to foster relationships& collaborate with others
• Solid interpersonal skills; displays empathy and builds trust with others
• Respectful of individual’s wishes, beliefs and desires

Awareness & Understanding

• Understanding of the unique needs of children and families, related to a cancer diagnosis of the mother
• Ability to set and manage expectations within a family dynamic

Productivity

• Establish and measure program targets, goals and objectives
• Demonstrate impact
• Ensure program sustainability

Communication

• Active and effective listening
• Ability to employ and assess nonverbal communication
• Positive, empathetic and encouraging tone
• Communicate clear, concise messaging with regards to healthy service delivery boundaries
• Ability to address groups of professionals
• Effectively communicate program impact

Organizing & Planning

• Ability to organize activities and create ‘playbook’ for volunteers for each age group
• Coordinate and conduct initial assessment in the home of families with assigned volunteer

Supervision & Evaluation

• Provide support, guidance, mentorship and advice to program team
• Provide report on program team performance and evaluation
• Assess program effectiveness and respond accordingly

Integrity

• Represent NAN in a positive manner (uphold exemplary reputation)
• Strong work ethic
• “Say and do” attitude; deliver on expectations
• Provide service without judgement or bias

Judgement

• Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction
• Swiftly resolves or refers problems/issues to the appropriate person(s) when necessary
• Works effectively without constant and direct supervision or guidance

Qualifications

• Minimum of 3 years of management experience
• Must reside in the Greater Hamilton Area
• Demonstrated organization, problem solving and conflict management skills
• Demonstrated ability to effectively engage with families and volunteers
• An analytical mindset with great problem-solving abilities
• Must have a vehicle, valid driver’s license and insurance
• Flexibility to work evenings and weekends, possible travel outside of Great Hamilton Area
• Passion and commitment to support Nanny Angel Network’s mission
• Ability to think outside the box and make a difference
• Proficient knowledge of information management systems and data collection
• Excellent communication skills
• Strong facilitation skills
• Ability to speak different languages and cultural competencies to deliver service within various communities considered an asset

Working Conditions

• Hybrid work from office and home
• Weight lifting up to 25 pounds
• Community spaces outside of NAN office
• Travel 

Job Types: Full-time, Permanent

COVID-19 considerations: Covid Protocol strictly enforced. Rapid testing is done on all visitors

How To Apply: Please submit your resume and cover letter to a.guth@nannyangelnetwork.com.